Telephone Techniques & Telemarketing Strategies

2-day Seminar/Workshop

Our dynamic programme will motivate participants and provide them with practical skills to:

♦ Use the telephone as the most powerful, sales and marketing tool

♦ Meet the challenge of winning and keeping customers

♦ Increase sales and market the organization effectively

♦ Help the customers to buy and select options

♦ Utilize product and/or service knowledge to win customer's trust and confidence

♦ Use consultative sales techniques

♦ Assist indecisive customers and offer options

♦ Deliver speedy, effective service

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Course Content

• Prepare for the Front-line Challenge
• Working to Win in the Age of Information Technology
• Developing Phone Power
• Telemarketing and Sales Technique
• Helping your Customer to Buy
• Winning Customers and Sales on the Telephone
• Case Studies, Role Play, Assessment, Discussion