| Telephone Techniques & Customer Care Programme |
Preparing for the Front-line Challenge ◊ Turning into Your Inner Power ◊ Strengthening Personal Confidence and Self-Esteem ◊ Projecting a Positive Attitude and Image |
Caring and Winning Customers ◊ Developing Positive Customer Relations ◊ Understanding and Helping Customers ◊ Skills for Empowering your Customer Relations Role ◊ Winning Ways that go the Extra Mile to Keep Customers Satisfied |
| Phone Power ◊ Understanding and using the telephone as the most powerful tool for communication, marketing and selling your organization, products or service |
Video Presentation and Discussion on Gaining Greater Confidence and Control through Telephone Techniques in: ◊ Handling Calls and Messages ◊ "Holding" and Transferring Customers' Calls ◊ Building Exceptional Telephone Skills ◊ Handling Complaints and Diffusing anger ◊ Avoiding Telephone Tag ◊ Winning and Keeping Customers |
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